| Q: Who is FutonFurniture.com?
|
| A: FutonFurniture.com
is a high end retailer of contemporary furniture and specialize in futon
products. We are a high volume dealer and buy in large quantities for the
lowest costs.. We've seen it all... and choose to sell only the best. Located
in Moline, IL we offer our products both online and at a local store level
as well and have been doing so for over 15 years. |
|
| Q: I received 2 out
of 4 boxes in my shipment today. Are the other boxes lost? |
| A: No. Most often with
multiple package shipments some of the boxes will arrive the first day and
the rest of the boxes will show up over the next couple of days. This is
very common and isn't something to be concerned about. |
|
| Q: How are the products
shipped and how long to receive them? |
| A: We use regular UPS/FedEx/DHL
for most products. August Lotz futon frames and innerspring mattresses are
shipped via standard truck lines and you'll receive them in 7-10 business
days. LifeStyle Solutions frames are shipped direct from the manufacturer
via standard truck lines and you'll receive them in 10-14 business days.
Regular futon covers are shipped UPS/FedEx and generally are received within
10 business days. Special order covers are shipped direct from the manufacture
and can take up to 21 business days. Oak/Maple/Bamboo Platform beds ship
UPS direct from the manufacturer, and generally arrive in 2-3 weeks. Import
Platform beds ship direct form the manufacturer and you'll receive them
in 10-14 business days. |
|
| Q: What if I have freight
damage? |
A: Our shipping cartons
are specially designed for the rigors of cross country shipping. That means
the chance of damage is very minimal. However, if after inspecting your
shipment you discover you have damage we require that you note on the document
that the driver has you sign that you received the shipment damaged. You
may accept the products from the shipping company even if they appear damaged
but it must be noted on the document you sign that there was damage. This
will allow us to send you a replacement part at no cost to you and allows
us to immediately work on getting your replacement out. You do not have
to file a freight claim with anyone.
If you do not inspect your boxes and sign for your product without noting
damage and discover damage, you will need to contact the shipping company
as soon as possible and inform them of the damage. Contact us after this
and let us know what has happened and we will do everything we can to assist
you . |
|
| Q: What if something
on my futon frame breaks? |
A: Many of our futon
frame products come with a limited lifetime warranty. Before we can determine
if an issue is covered under warranty we require digital images of the issue
be emailed to us so that these can be submitted to the manufacturer of your
futon for inspection. This warranty covers manufacturer defects in workmanship
or materials and if it is determined to be a defect a part will be provided
at no cost to you in the first year. After the first year, warranty replacement
parts are prorated over the next four years. Customers are responsible for
shipping costs of warranty replacement items.
If your futon frame became damaged from being operated incorrectly (which
will result in damage to the seat and or back section sides) or misuse this
is not an issue covered under warranty. Customers can still obtain replacement
parts but will be responsible for the cost of the replacement parts and
shipping charges. |
|
| Q: Can you ship Internationally?
|
| A: Sorry, we only ship
within the 48 continental United States. |
|
| Q: Do you have a brochure
you can send? |
| A: Sorry, our brochure
is our website. |
|
| Q: Can you send swatches
of the cover material? |
| A: Yes, some fabrics
are available and we are working on more. There is a $5 fee per swatch.
Fee is nonrefundable. Swatches are cut and sent out within 5 working days.
You may order swatches directly from our cover galleries. |
|
| Q: Do you have any
other styles available? |
| A. Currently we show
all available models but are always working on adding more. Check back to
FutonFurniture.com for newer updates from our manufacturers. |
|
| Q: Can I order by phone?
|
| A: Yes of course. Please
e-mail your phone#s and best time for us to call to more-info@futonfurniture.com,
or leave your number on our Voice Mail 309-762-9985 |
|
| Q: How do I know this
is a secure site? |
| A: We use the GeoTrust
certificate of security. This is the "state of the art" in secure technology.
All order information is encoded and cannot be intercepted. |
| |
